That SLA penalty clause? It's not your fault you missed it.
Vendors bury response time penalties in 4-point font. We find them in 12 seconds.
You signed it at midnight because the vendor said the offer expires tomorrow
Now you're getting billed $18,500 because a support ticket was resolved 3 minutes past the 4-hour window. The penalty was in Section 14.2, subsection (b), written in passive voice. You had 47 other things to worry about.
- Vague 'business hours' definitions that count against you on weekends
- Automatic penalty triggers with no grace period for force majeure
- Penalty caps that are 5x your annual maintenance fee
We read the fine print so you don't get fined
Legal Shell AI doesn't just highlight text—it connects the dots between your response time metrics and the financial penalties. It shows you the exact clause that could cost you $10k+ if a server goes down on a holiday.
- Instantly flags every 'response time' and 'resolution time' definition
- Calculates your potential penalty exposure based on your ticket volume
- Translates legalese into: 'If you miss this, you owe $X per incident'
How to find an SLA penalty before it finds you
Takes less time than your morning stand-up
Upload your software maintenance agreement
PDF, Word, or even a screenshot. We've seen it all.
AI scans for every time-based penalty trigger
It cross-references response time definitions with penalty schedules and notice requirements.
Get a plain-English risk report in 60 seconds
See exactly which clauses could trigger automatic fees, and how much they could cost.
People who almost signed a bad SLA
"I was about to sign a 'standard' maintenance agreement. Legal Shell found three separate penalty clauses that would've cost us $50k last year. The vendor actually removed them when I asked."
"Thought our SLA was fine. Then we saw the 'response time measured from vendor's timezone, not ours' clause. That one line would've voided our entire penalty protection. Nope."
"We got hit with a $12k penalty last year for a 'missed response' during a blizzard. The agreement said 'business hours' but didn't define holidays. Should've used this before signing."
Don't let an SLA penalty sneak up on you at 3 AM
Your software maintenance agreement is probably full of automatic fee triggers. See them before you're legally bound.
This content is for informational purposes only and does not constitute legal advice. Always consult a licensed attorney for legal matters.